January 19, 2018 +1 (866) 966-2272info@getvera.com NEWS: Mi Casa Verde is now Vera Control, Ltd.


Have questions? Rest assured, we are here to help.
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Online Resources

If you’d rather troubleshoot the issue you’re experiencing yourself, we have extensive online resources where you can search user guides, release notes, and technical tips, and more.

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Enable Remote Tech Support

The quickest and easiest support option is to simply launch your Vera dashboard, go to Settings > Customer Care > Enable Remote Access, then open up a support ticket including the codes provided.


Please describe the issue as thoroughly as possible, how to reproduce it, and most importantly, leave a contact method and the best time for our Customer Care Team to reach you.


If you are not able to access your dashboard, use this email link. Be sure to provide the serial number of your Vera Smart Home Controller and describe the issue as thoroughly as possible.


We’ll respond as quickly as possible and resolve your issue.

Contact Support

Vera Control, Ltd strives to build the very best products possible. But every now and then, you may need a little assistance. Please browse our online support topics and resources to get familiar with our solutions.


If you still have questions, rest assured, we are here to help.


Phone: +1 (866) 966-2272

Email: su[email protected]

Web: http://support.getvera.com


Hours of Operation:

Monday – Friday 12:00am to 10:00pm Pacific Time

Saturday – Sunday 4:00am to 6:00pm Pacific Time


Holiday Hours:

New Year’s Eve, December 31: Close at 7PM PST

New Year’s Day, January 1: Closed


Spanish Language Support hours:

Monday – Friday 6:00am to 10:00pm Pacific Time

Contact Us

We love to hear from our customers. Please send us an email and we'll get back to you as quickly as possible.