Skip to content

Return Policy

Return Policy

30-day return period for all hardware, services, and accessories

If you are not 100% satisfied with your purchase, you may return your order to us (products must be in the state you received them, and in the original packaging), within 30 days from the date on the packing slip or invoice. We will promptly issue a credit, or a refund, of the purchase price paid, less shipping and handling costs, and any applicable restocking fees (as further described at right).

Restocking fees

Unless the product is defective or the return is a direct result of a Vera Control, Ltd error, Vera Control, Ltd may assess a restocking fee of up to 20% of the purchase price paid, plus any applicable sales tax, at our discretion.

Any product returned to Vera Control, Ltd without prior authorization from Vera Control, Ltd will be considered an unauthorized return, and will be returned to the sender at the sender’s expense.