January 24, 2017 +1 (866) 966-2272info@getvera.com NEWS: Mi Casa Verde is now Vera Control, Ltd.

Frequently Asked Questions

Select a Question Below to Find the Answer
Home / Frequently Asked Questions
Warranty
We Stand Behind Our Products. Vera Control, Ltd strives to build the very best products possible. Should your Vera Smart Home Controller or VistaCam Camera fail within the first 12 months of ownership, we will repair or replace your unit, free of charge. All other devices purchased from the Vera Shop are covered by their manufacturers' warranties. Please check individual products in the Vera Shop for details.
Shipping Policy
Orders are usually shipped within 48 hours of order placement, Monday – Friday 8am – 4pm, Pacific Time.
Internet Sales Policy
Search our Authorized Partner Locator to locate retailers and installers in your area. Your local Vera Control, Ltd partners have made a commitment to provide the highest quality service and have the detailed product knowledge required to get the best performance from our products. We encourage you to support your local, authorized brick & mortar Vera Control, Ltd retail and installation partners. If you prefer to purchase online, Vera Control, Ltd has carefully selected authorized internet retailers who meet our high standards of service. Select countries can also buy Vera Control, Ltd products directly from our shop. When buying from our shop, your products will be fulfilled directly from Vera Control, Ltd.
Return Policy

30-Day Return Period for all Hardware, Services, and Accessories

If you are not 100% satisfied with your purchase, you may return your order to us (products must be in the state you received them, and in the original packaging), within 30 days from the date on the packing slip or invoice. We will promptly issue a credit, or a refund, of the purchase price paid, less shipping and handling costs, and any applicable restocking fees (as further described at right).
Restocking Fees

Restocking Fees

Unless the product is defective or the return is a direct result of a Vera Control, Ltd error, Vera Control, Ltd may assess a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax, at our discretion.

Still Have Questions? We’ve Got Answers!

Support forum

If you’d rather troubleshoot the issue you’re experiencing yourself, we have extensive online resources where you can search user guides, release notes, and technical tips, and more.

Go to Forum

Contact Support

Vera Control, Ltd strives to build the very best products possible. But every now and then, you may need a little assistance. Please browse our online support topics and resources.

View Support
Contact Us

We love to hear from our customers. Please send us an email and we'll get back to you as quickly as possible.